Our impressive growth has been built on a strong foundation of core corporate values. The most fundamental of these is the importance we attach to customer service. When the company was launched in 1967, we valued every order, however small. Despite our rapid expansion in both size and turnover we still maintain that original approach and devote the same energy, enthusiasm and commitment to every order regardless of size. We also aim to offer every customer total flexibility in both administration and manufacture. Manufacturing processes are therefore tailored to individual customer requirements. Fragrance Oils provides highly qualified technical support personnel whose role is to liaise and assist customers at every stage from product testing of both raw materials and finished compounds to stability and development work. Direct Links with customer technologists are also fostered to allow technical issues to be quickly and efficiently dealt with.

As part of this commitment to delivering a high level of service and support, significant investment has been made in developing and expanding existing facilities. Production capacity has considerably increased over recent years to accommodate increasing bulk orders with plans in place to satisfy future growth. Three factories are now dedicated to fragrance manufacture with additional separate facilities for extracts and flavours. The concentration of production permits greater flexibility in scheduling, enabling a quick and effective response even to the most urgent request.

With quality and service accorded the highest priority, we place great emphasis on understanding the customer requirements and application. Qualified technical support is available at every stage from product testing of both raw materials and finished compounds to stability and development work.